Policies & Procedures
📦 Shipping Policy:
Thank you for shopping with The Inclusive Era Co! We are a small Australian business and carefully pack every order with love and attention.
Please allow 2–5 business days for your order to be processed and dispatched.
Shipping Times
Once your order has been shipped, estimated delivery times are:
3–10 business days
The Inclusive Era Co currently only ships Australia wide,
no international shipping, sorry.
Please note that delivery timeframes are estimates only and may be affected by postal delays,
peak periods, weather events, or circumstances outside of our control.
Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
Incorrect Addresses - Please ensure your shipping address is correct when placing your order.
We cannot be held responsible for delays or lost parcels due to incorrect address information provided at checkout.
Lost or Delayed Parcels
Once an order has been handed to the shipping carrier, delivery is managed by them.
If your parcel is delayed or appears lost, please contact us and we will do our best to assist you in locating your order.
Questions?
If you have any questions about your order or shipping, please contact us and we'll be happy to help.
Last Updated: July 2026
⏎ Returns & Refunds Policy:
At The Inclusive Era Co, we are committed to providing quality products and excellent customer service.
Returns
Due to the nature of our small business, we do not accept returns or exchanges for change of mind,
incorrect purchases, or preference changes. Please carefully review product descriptions and photos before placing your order.
Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order.
We may request photos of the item and packaging to help assess the issue. Where a product is confirmed to be faulty,
damaged, or incorrect, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.
Refunds
Refund requests can be submitted by contacting us directly, we will start the refund process via our website provider.
Approved refunds will be processed back to the original payment method used at checkout.
Please note that processing times may vary depending on your financial institution.
Contact Us
If you have any questions about your order, please contact us and we will be happy to assist.
Last Updated: July 2026
Please Note: We do not offer returns or exchanges for change of mind.
Refunds and replacements are assessed on a case-by-case basis for faulty, damaged, or incorrect items only.
🔐 Privacy Policy:
At The Inclusive Era Co, your privacy is important to us.
This Privacy Policy explains how we collect, use,
and protect your personal information when you visit our website or make a purchase.
Information We Collect
When you place an order or contact us, we may collect information such as:
Your name
Email address
Shipping and billing address
Phone number
Payment information
Order details
Payment information is processed securely through our payment providers,
and we do not store your full payment details.
How We Use Your Information
We use your information to:
Process and fulfil orders
Provide customer support
Communicate with you about your order
Improve our products and services
Meet our legal obligations
Sharing Your Information
We only share your information when necessary to operate our business, such as with:
Payment processors (including Square)
Shipping and delivery providers
Website and hosting services
We do not sell, rent, or trade your personal information to third parties.
Security
We take reasonable steps to protect your personal information and keep it secure.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website.
By using our website, you agree to the terms of this Privacy Policy.
Last Updated: June 2026
📝 Terms & Conditions:
Welcome to The Inclusive Era Co. By using our website and placing an order,
you agree to the following terms and conditions.
Products & Pricing
We aim to ensure all product descriptions, images, and pricing are accurate.
However, we reserve the right to correct errors, update information, or change prices without prior notice.
Orders
All orders are subject to availability and acceptance.
Once an order has been placed, you will receive an order confirmation via email.
Shipping
Shipping timeframes are estimates only and may vary due to circumstances outside of our control.
Please refer to our Shipping Policy for further information.
Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
Please review this policy before making a purchase.
Intellectual Property
All content on this website, including logos, designs, images, product descriptions, and branding,
is the property of The Inclusive Era Co and may not be copied, reproduced, or used without permission.
Limitation of Liability
The Inclusive Era Co is not liable for any indirect, incidental, o
r consequential damages arising from the use of our website or products.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our website.
Last Updated: June 2026
🌻 Our Inclusive Values:
At The Inclusive Era Co, we believe everyone deserves to feel seen, valued, safe, and celebrated for who they are.
We are proudly committed to promoting inclusion, kindness, mental health awareness, and support for the LGBTQIA+ community. Our products are designed to spread positivity, encourage meaningful conversations, and create a world where everyone feels they belong.
Thank you for being part of our inclusive era and supporting small Australian business. 💕
📌 Product Sourcing & Creation Disclaimer:
Many of our products are created using blank items sourced from Australian wholesalers,
along with reputable online retailers who supply multiple craft blanks and other creative supplies that are shipped from Australian warehouses.
These items are then customised, decorated, and finished by The Inclusive Era Co.
Creating our products is a hands-on process. From designing and applying decals to heat-pressing
images and carefully preparing each item, every product requires time, care,
and attention to detail to ensure it meets our standards before reaching our customers.
Some products, including selected accessories such as enamel pins, beanies, and other specialty items,
are sourced directly from trusted wholesale suppliers located in Australia and the United States.
We carefully select suppliers based on product quality, reliability,
and customer reviews to ensure we are offering products we are proud to share with our community.
While not all products are manufactured by The Inclusive Era Co, every item is thoughtfully chosen,
customised, or curated to reflect our commitment to inclusivity, self-expression, mental health awareness,
neurodiversity awareness, and LGBTQIA+ support.
As a small business, we appreciate your support and patience as we continue creating meaningful products designed to make a positive impact.
The time and care invested into customising and preparing products is part of what makes every order special.
Please note that slight variations may occur between products due to the handmade,
customisation process and shipping material delays (if any).
These variations are a natural part of handcrafted production and contribute to the uniqueness of each item.
If you have any questions about a specific product or its sourcing, please don't hesitate to contact us.